FAQ

Frequently Asked Questions

Ordering & Payment

Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, UPI, net banking, and digital wallets through our secure payment gateway.

Q: Is it safe to use my credit card on your website?
A: Yes, absolutely. We use industry-standard SSL encryption to protect your payment information.

Q: Can I modify or cancel my order?
A: You can modify or cancel your order within 2 hours of placing it. Please contact us immediately if you need to make changes.

Shipping & Delivery

Q: How long does shipping take?
A: Standard shipping typically takes 5-7 business days within India. Express shipping is available for faster delivery.

Q: Do you ship internationally?
A: Currently, we only ship within India. International shipping may be available in the future.

Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email and SMS. You can use this to track your package.

Q: What if my package is lost or damaged?
A: Please contact us immediately if your package is lost or arrives damaged. We'll work with you to resolve the issue quickly.

Products & Sizing

Q: How do I choose the right size?
A: Please refer to our size guide on each product page. If you're between sizes, we recommend sizing up for a more relaxed fit.

Q: Are your products true to size?
A: Yes, our products follow standard sizing. Check the size chart for specific measurements.

Q: What materials are your products made from?
A: We use high-quality cotton, polyester blends, and premium fabrics. Material details are listed on each product page.

Returns & Exchanges

Q: What is your return policy?
A: We offer 30-day returns on unworn items with tags attached. See our Return Policy page for full details.

Q: How do I exchange an item for a different size?
A: Contact our customer service team with your order number, and we'll arrange an exchange for you.

Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive your return.

Account & Support

Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account makes it easier to track orders and manage returns.

Q: How do I contact customer support?
A: You can reach us through our contact page, email, or social media channels. We typically respond within 24 hours.

Q: Do you have a physical store?
A: We are currently an online-only store, but stay tuned for updates about potential physical locations.